FAQs

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery: United States 7–15 business days, Canada 10–20 business days. You'll receive a tracking number by email once your order ships.

Do you offer free shipping?

Yes — we offer free shipping on all orders across the United States and Canada, with no minimum required.

What is your return policy?

You can request a return within 14 days of receiving your order. Items should be unused and in their original packaging. Email us at support@orlivox.com and we'll guide you through it.

How do I track my order?

Once your order ships, we email you a tracking number — check your inbox and spam folder. If you can't find it, email support@orlivox.com with your order number.

Can I cancel or change my order?

Orders can be cancelled or changed within 12 hours of purchase, before they are processed for fulfillment. Email us right away at support@orlivox.com.

Is the VapoGroom safe for my pet?

Yes. It uses gentle steam and soft bristles that are safe for sensitive skin, suitable for dogs and cats of all sizes and coat types. The warm steam helps relax nervous pets during grooming.

How can I contact you?

Email us anytime at support@orlivox.com — we reply within 1–2 business days. 🐾